Posted Date : March 31,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-4112
Government Authority located in Baldwin, Kansas; USA based organization looking for expert vendor for IT support services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide IT support services will be to provide 24x7x365 management of the existing IT infrastructure and technical support for the City of Baldwin City end-users to the government authority located in Baldwin, KS.
1. Desktop Application Support
Performance of basic support functions, including the installation of PC’s, laptops, mobile devices, printers, peripherals, and office software; diagnosis and correction of desktop application problems, configuring of PC’s, laptops and mobile devices for standard applications; identification and correction of user hardware problems, with advanced troubleshooting as needed; maintenance of an updated inventory of all related computer related hardware, to make available to City personnel upon request; and implementation of HELP Desk procedures underpolicy constraints of the successful vendor. 2. Server and Workstation Administrative Services Management of networks and computer systems, including complex applications, databases, messaging, servers and associated hardware, software, communications, and operating systems,
necessary for performance, security, reliability, and recoverability of the systems. Scheduling of preventive maintenance for equipment in the areas of coverage is properly and promptly performed; maintenance of records for all HELP Desk tickets for on-site visits, remote support and telephone support is available; development of operations and quality assurance for backup plans and procedures are being followed. Configuration management, including changes,
upgrades, patches, etc. is maintained; management of user login and password security is documented; and support of software products relating to servers and workstations; timely response to repair and maintenance work for the user. 3. Network Administration Services Maintenance and support of network equipment, including switches, firewalls, routers, and other security devices is included. Installation and maintenance of printers, scanners, network devices
et al; analysis, routine configuration changes, and installation of patches and upgrades; minor cabling if needed; alert notifications in case of failure of equipment. Proactive monitoring of network equipment, including performance indicators to report on threshold limitations; network performance and capacity management services; continuous troubleshooting are required. Maintenance of network documentation for daily, weekly, and monthly services is required.
4. Email, Security and Backup Efforts
Maintenance of City email accounts using the City domain, adding, changing, and/or deleting City employee accounts as requested; maintenance of virus detection programs on the City servers and user computers and laptops; performance of periodic security audits, including notification of suspected breaches of security to the City designated person are required. 5. Annual Assessment
Review of the inventory, update network diagram, assessment of the system architecture and equipment for efficiency, life expectancy, capacity, speed, and current processes, and make recommendations for improving routine support criteria and eliminating emergency maintenance situations. A report of this initial assessment shall be submitted by June 1st, 2022 and each June 1st as long as the contract is in force. This is to allow for necessary budget planning for the
upcoming year
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 05,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-4112
Government Authority located in Baldwin, Kansas; USA based organization looking for expert vendor for IT support services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide IT support services will be to provide 24x7x365 management of the existing IT infrastructure and technical support for the City of Baldwin City end-users to the government authority located in Baldwin, KS.
1. Desktop Application Support
Performance of basic support functions, including the installation of PC’s, laptops, mobile devices, printers, peripherals, and office software; diagnosis and correction of desktop application problems, configuring of PC’s, laptops and mobile devices for standard applications; identification and correction of user hardware problems, with advanced troubleshooting as needed; maintenance of an updated inventory of all related computer related hardware, to make available to City personnel upon request; and implementation of HELP Desk procedures underpolicy constraints of the successful vendor. 2. Server and Workstation Administrative Services Management of networks and computer systems, including complex applications, databases, messaging, servers and associated hardware, software, communications, and operating systems,
necessary for performance, security, reliability, and recoverability of the systems. Scheduling of preventive maintenance for equipment in the areas of coverage is properly and promptly performed; maintenance of records for all HELP Desk tickets for on-site visits, remote support and telephone support is available; development of operations and quality assurance for backup plans and procedures are being followed. Configuration management, including changes,
upgrades, patches, etc. is maintained; management of user login and password security is documented; and support of software products relating to servers and workstations; timely response to repair and maintenance work for the user. 3. Network Administration Services Maintenance and support of network equipment, including switches, firewalls, routers, and other security devices is included. Installation and maintenance of printers, scanners, network devices
et al; analysis, routine configuration changes, and installation of patches and upgrades; minor cabling if needed; alert notifications in case of failure of equipment. Proactive monitoring of network equipment, including performance indicators to report on threshold limitations; network performance and capacity management services; continuous troubleshooting are required. Maintenance of network documentation for daily, weekly, and monthly services is required.
4. Email, Security and Backup Efforts
Maintenance of City email accounts using the City domain, adding, changing, and/or deleting City employee accounts as requested; maintenance of virus detection programs on the City servers and user computers and laptops; performance of periodic security audits, including notification of suspected breaches of security to the City designated person are required. 5. Annual Assessment
Review of the inventory, update network diagram, assessment of the system architecture and equipment for efficiency, life expectancy, capacity, speed, and current processes, and make recommendations for improving routine support criteria and eliminating emergency maintenance situations. A report of this initial assessment shall be submitted by June 1st, 2022 and each June 1st as long as the contract is in force. This is to allow for necessary budget planning for the
upcoming year
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 05,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$