(1) Vendor needs to provide core benefit service for flex spending, health savings account, cobra services, and retiree health plan billing for 1,035 benefit eligible employees and their family members, as well as previous eligible employees who choose the Retiree Health Plan or consolidated omnibus budget reconciliation act (COBRA).
- Flex spending, health savings accounts, COBRA services, and retiree health plan billing are included in the services the city is seeking for an organization to offer.
- Initial set-up and ongoing administration of services.
- Annual legal compliance services.
- Administrative services for current and future participants.
- Ongoing monthly administration and billing for participants.
- User friendly, easy to understand documentation for employees.
- Employer and employee plan overview and educational materials.
- Employer checklist for plan implementation, employee enrollments, claims administration, and account balance tracking, claim payments and adjudication.
- 24/7 administrative and employee online account access.
- COBRA and Retiree Health plan open enrollment administration.
- All legally required COBRA notifications, such as but not limited to: Underpayment letters, notice of unavailability of COBRA coverage, notice of early termination of COBRA coverage, confirmation of qualifying events, as well as confirmation of election and of COBRA terminations sent to insurance carriers, brokers, and Human Resources as needed.
- Prompt COBRA premium remittance to the city.
- COBRA reporting to the city and the city carriers.
- Health Insurance Portability and Accountability Act (HIPAA) Certificates and HIPAA Privacy Notification.
- Women's Health and Cancer Rights Notification.
- Toll-free Customer Service phone line for participants.
- Record keeping and account access via a secure site.
(2) All the questions must be submitted no later than June 5, 2023
(3) The contract period will be for one year.
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